Work experience

 

SOCIAL WORKER & PRACTICE MANAGER, Robert Boxley P.A., Sarasota, FL 2002- present.

 

* Identified, triaged and conducted brief psychosocial assessments, provided client education & information, and facilitated referral to other health care services

 

*Managed all aspects of the mental health practice, including making appointments, monitoring account receivable monies, interacting with insurance companies and other funding entities, maintaining physician documentation and certifications

   

 

PER DIEM SOCIAL WORKER, Florida Home Health Agency, Bradenton, FL 2000-2005

    

*Providing in-home and in-patient psychosocial assessment, education and information provided, referral to and arrangement of community services, liaison with providers for customer satisfaction

   

 *Representing the agency in the community by speaking on topics related to the services offered by the agency

 

 

DIRECTOR OF SOCIAL SERVICES, Life Care Center of Sarasota and East Manor Medical Care Center , Sarasota, FL  1998-2001

 

*Performed psycho-social assessments, developed care plans, coordinated in-facility ancillary services (dental, podiatry, optometry and psychological services), tracked resolution of resident concerns and planned safe discharges

   

*Offered staff training in resident’s rights and customer service

 

 

DIRECTOR OF ELDER SERVICES, the Center for Information and Crisis Services, Lantana, FL 1997-98

 

*Ongoing administration of Elder Services department: supervision of four full time staff, implementation of the annual Community Awareness campaign

 

*Planned, developed and coordinated all aspects of the Annual Elder Helpline Workshop

 

*Provided short-term crisis intervention, including in-   home psychosocial assessment, arrangement of community  services, liaison with providers, individual/family counseling and the monitoring of client satisfaction

 

 

ADULT FAMILY LIVING COORDINATOR, the Newington Senior & Disabled Center, Newington, CT  1996, & the Village for Families & Children, Inc., Hartford, CT  1995

 

*Identified, coordinated and nurtured the first Adult Family Living match in the State of Connecticut

 

*Successfully advocated in the Legislature for continued program grant funding

 

*Formulated and conducted an aggressive outreach campaign including: radio and TV appearances, newspaper articles, and informational meetings to promote/publicize the program

 

*Instrumental in locating a new sponsoring agency and transferring the program

 

*Ongoing administrative oversight of all aspects of the program including: monitoring matches, interviewing potential host families and participants, liaison with sponsoring government agency

 

 

GRANTS MANAGER, Western Connecticut Area Agency on Aging, Waterbury, CT 1994

 

* Monitored a total of 17 Program grants, including budget review, regulatory compliance review, and technical assistance

 

*Supervised 4 Elder Nutrition site managers, including administrative oversight and training

 

 

SOCIAL WORK INTERN, Connecticut Department of Social Services, Hartford, CT 1993-1994

 

* Developed, conducted and analyzed a Home Delivered Meal client satisfaction survey and presented findings to the Area Agencies on Aging  

 

* Coordinated revision of Division's Elderly Services Manual, 200 page document listing 90+ programs providing services to elderly persons in Connecticut

 

 

DISCHARGE PLANNING LIASON, Yale New Haven Hospital, New Haven, CT 1993

 

* Coordinated services and assisted adult patient in transition from hospital to referral settings, i.e.       rehabilitation or skilled nursing facilities

 

* Improved relationships with representatives of health service providers to enhance care of patients

 

 

SOCIAL WORK INTERN, Yale New Haven Hospital, New Haven, CT  1992-1993

 

*Formulated, designed and conducted an interdisciplinary, interagency, quality improvement study for disabled adults seeking Title XIX coverage

 

*Participated on committees dealing with issues of patient/family satisfaction, performance evaluation,  chart documentation

 

 

HEALTH PROGRAMS COORDINATOR, March of Dimes Birth Defects Foundation, West Hartford, CT 1991-1993

 

*Managed 20K budget, disbursed funds and organized publicity for regional nursing symposium

 

*Coordinated activities of committee members, speakers, corporate exhibitors and participants

 

 

OUTREACH OFFICE MANAGER, Human Services Network, Ft, Lauderdale, FL 1988-1990

 

*Managed the Outreach department of a federally-funded Elder Nutrition Program with a client base of 1150

 

*Supervised five workers for the elder outreach program including interviewing, hiring, staff training and        development

 

*Improved operational efficiency of program by 30% through  more effective management of the client record-keeping  system

 

*Appointed to represent agency at a county-wide hearing on   social services for the elderly.  Represented agency in newspaper and radio interviews

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